The transition from information technology specialist to manager is a challenging one. Typically, information technology was attractive because it requires strength in analysis, systems thinking and problem-solving in known and predictable systems. Management is a highly subjective area of human endeavor, full of ambiguity and requiring strong interpersonal skills. Skills in these areas have usually had a lower priority in their previous career and education. This program redresses that balance. It examines all managerial aspects of the IT professional's job with particular emphasis on communication, leadership and interpersonal skills.
IT managers as well as IT professionals and specialists who are being prepared for future management responsibilities.
As a result of attending this course, participants will:
Duration: Three to four days.
Learning Methodologies: Structured activities, case studies, exercises, presentations, role plays, small group work, instruments and group discussion.
Information Technologists as Managers
Each individual has preferred ways of interacting with the world. By identifying your own and others' preferences, you gain a frame of reference for understanding and addressing sources of everyday misunderstandings and friction.
Understanding Individual Differences
Developing Your Team
Differing styles and viewpoints lead inevitably to conflict. High performing teams harness conflict to spur innovation and build team spirit. The key to conflict management lies in mastering communication skills which enable team members to "disagree without being disagreeable."
Effective Management Begins with Effective Commununication
Managing Conflict Productively
Developing Better Listening Skills
Older approaches to management - largely discredited but still common in practice - are based on top-down decisions implemented through compliance. Today's most successful and dynamic organizations rely on commitment to achieve higher levels of performance.
Motivating Top Performance
The Manager as a Leader
The Manager as a Coach
Applying new learning back in the workplace is never automatic. You will maximize your takeaway from this course by developing a personal action plan for implementation back on the job.
The Keys to Success in Management