Managing People

Achieving Results Through Others

Who Should Attend?

Managers, supervisors and team as well as professionals and graduates who are being prepared for future management responsibilities. Number of participants: 8-24.

Course Objectives

As a result of attending this highly interactive course, participants will:

Course Duration

Three days

Course Content

The Role of the Manager

Each individual has preferred ways of interacting with the world. By identifying your own and others' preferences, you gain a frame of reference for understanding and addressing sources of everyday misunderstandings and friction.

Understanding Individual Differences

  • Understanding your own preferences
  • Exploring the styles of others
  • Building on each individual's strengths

Developing Your Team

  • Stages in team development
  • Roles found in effective teams
  • Process vs. content

Differing styles and viewpoints lead inevitably to conflict. High performing teams harness conflict to spur innovation and build team spirit. The key to conflict management lies in mastering communication skills which enable team members to "disagree without being disagreeable."

Effective Management Begins with Effective Communication

  • Attitudes and assumptions
  • Non-verbal and meta-communication
  • Communication styles: Aggressive, compliant and assertive
  • Encouraging assertiveness in yourself and others

Managing Conflict Productively

  • Healthy and unhealthy conflict
  • Identifying your preferred conflict styles
  • Conflict as a positive force

Developing Better Listening Skills

  • How good a listener are you?
  • Mastering effective listening

Older approaches to management - largely discredited but still common in practice - are based on top-down decisions implemented through compliance. Today's most successful and dynamic organizations rely on commitment to achieve higher levels of performance.

Motivating Top Performance

  • What do people really want from their jobs?
  • Motivation issues in the workplace
  • Developing a range of options to motivate your team

The Manager as a Leader

  • Are good leaders born or made?
  • Identifying your preferred leadership style(s)
  • Matching style to situation

The Manager as a Coach

  • Effective coaching: skills and practice
  • Key elements of a coaching conversation
  • Following through to ensure success

Applying new learning back in the workplace is never automatic. You will maximize your takeaway from this course by developing a personal action plan for implementation back on the job.

The Keys to Success in Management

  • Establishing a personal development strategy
  • Reinforcing desired habits and behavioral patterns
  • Action plan for implementation back on the job
Most managers and leaders put 10% of their energy into selling the problem and 90% into selling the solution to the problem. People aren't in the market for solutions to problems they don't see, acknowledge, and understand. They might even come up with a better solution than yours, and then you won't have to sell it - it will be theirs.
William Bridges
Managing Transitions