Workshop:
Managing People
Achieving Results Through Others
Who Should Attend?
Managers, supervisors and team as well as professionals and graduates who are being prepared for future management responsibilities. Number of participants: 8-24.
Course Objectives
As a result of attending this highly interactive course, participants will:
- know the individual strengths and challenges which you bring to the task of managing others
- identify and overcome commonly encountered obstacles in the transition to a management roles
- apply critical interpersonal skills more effectively on the job
- develop a personal action plan for continuous professional growth and improvement
Course Duration
Three days
Course Content
The Role of the Manager
- How the manager's job is changing
- "People skills" components of the manager's job
Each individual has preferred ways of interacting with the world. By identifying your own and others' preferences, you gain a frame of reference for understanding and addressing sources of everyday misunderstandings and friction.
Understanding Individual Differences
- Understanding your own preferences
- Exploring the styles of others
- Building on each individual's strengths
Developing Your Team
- Stages in team development
- Roles found in effective teams
- Process vs. content
Differing styles and viewpoints lead inevitably to conflict. High performing teams harness conflict to spur innovation and build team spirit. The key to conflict management lies in mastering communication skills which enable team members to "disagree without being disagreeable."
Effective Management Begins with Effective Communication
- Attitudes and assumptions
- Non-verbal and meta-communication
- Communication styles: Aggressive, compliant and assertive
- Encouraging assertiveness in yourself and others
Managing Conflict Productively
- Healthy and unhealthy conflict
- Identifying your preferred conflict styles
- Conflict as a positive force
Developing Better Listening Skills
- How good a listener are you?
- Mastering effective listening
Older approaches to management - largely discredited but still common in practice - are based on top-down decisions implemented through compliance. Today's most successful and dynamic organizations rely on commitment to achieve higher levels of performance.
Motivating Top Performance
- What do people really want from their jobs?
- Motivation issues in the workplace
- Developing a range of options to motivate your team
The Manager as a Leader
- Are good leaders born or made?
- Identifying your preferred leadership style(s)
- Matching style to situation
The Manager as a Coach
- Effective coaching: skills and practice
- Key elements of a coaching conversation
- Following through to ensure success
Applying new learning back in the workplace is never automatic. You will maximize your takeaway from this course by developing a personal action plan for implementation back on the job.
The Keys to Success in Management
- Establishing a personal development strategy
- Reinforcing desired habits and behavioral patterns
- Action plan for implementation back on the job